Return & Refund Policy for Amaz

Effective Date: 04/10/2024

At Amaz, we strive to provide high-quality products to our customers. However, due to the nature of our business, we follow a no return, no refund policy. Please carefully review the details below.

1. No Returns or Refunds

We do not accept returns or offer refunds on any products once the purchase has been made, except in cases where the product has arrived damaged.

2. Damaged Products

If you receive a damaged product, you are eligible for a replacement or a refund. To be eligible for this, please follow the steps outlined below:

• Contact Us: Notify us within 10 days of receiving the damaged product.
• Proof of Damage: Provide clear photographic evidence of the damage to the product and its packaging.
• Return Shipping: We may request you to return the damaged product. In such cases, we will cover the return shipping cost.

Once we receive the damaged product and verify the damage, we will offer you either a replacement or a refund.

3. How to Request a Refund or Replacement

To request a replacement or refund for a damaged product, please contact us at:

Email: customercare@houseofamaz.com

Please include your order number, a description of the issue, and photographs of the damaged product in your email.

4. Processing Time

Once we verify the damage, we will process your replacement or refund within  10 business days. Refunds will be issued back to the original payment method.

5. Changes to this Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page, and we recommend you review this policy periodically.

For any other questions or concerns, feel free to reach out to us at customercare@houseofamaz.com.