Returns & Refused Deliveries
If you choose to decline delivery due to customs duties, taxes, or any other related charges, please be advised that a 10% restocking fee and any applicable shipping costs will be deducted from your refund.
To avoid this, we kindly encourage you to check your country’s customs policy and fees before finalizing your purchase. Our team is always available to help you navigate these details — please feel free to get in touch if you’d like any guidance.
Please note that our pieces may attract additional duties or taxes when shipping outside the UAE. These charges are not included in your order total, and Maison Ellem cannot be held responsible for calculating or covering these fees. To avoid any unexpected charges, we recommend verifying all applicable duties and taxes in advance.
If you have any questions about delivery or customs, please contact us for assistance. We’re here to make sure your Maison Ellem experience is smooth, enjoyable, and tailored to you.
Payment Methods
At Maison Ellem, we aim to make your purchasing experience as effortless and secure as possible. We gladly accept all major credit and debit cards, including Visa and Mastercard, as well as convenient payments through Apple Pay and Google Pay.
Please note we do not currently accept cash on delivery or other alternative payments. All transactions are processed through a secure, encrypted gateway to safeguard your financial information and provide you with peace of mind while you shop.
If you have any questions about payments or need help choosing a method, please feel free to contact us — we’re here to help you every step of the way.